Refund policy

Ready Made Orders

All sales are final unless an error was made by By The Diva Artistry. At that time, we will do everything within reason to rectify the issue. Please reach out to us for any concerns, questions or suggestions.

Custom Orders

At By The Diva Artistry, we are delighted to offer you a selection of custom-made products designed to meet your unique preferences. Each custom item is crafted with precision and care to ensure your satisfaction. To uphold the quality and exclusivity of our custom offerings, we have established the following "No Returns Policy" for all custom items:

1. Customization Process:

  • Our custom items are meticulously created to your exact specifications, incorporating your chosen design elements and preferences. Because these products are uniquely personalized for you, they cannot be resold to others.

2. Quality Assurance:

  • We are committed to delivering custom items that meet or surpass your expectations. Before finalizing your custom order, we will provide you with detailed specifications and will request your approval for design and specifications to ensure accuracy.

3. Order Modifications:

  • If you need to make changes to your custom order, please reach out to us as soon as possible. We will make every effort to accommodate modifications within a reasonable timeframe. However, changes may not be feasible if production has already commenced.

4. Cancellation Policy:

  • Once you have placed an order for a custom item, it cannot be canceled or refunded. This includes orders that have not yet entered the production phase.

5. Defective or Incorrect Items:

  • In the unlikely event that your custom item arrives defective or incorrect due to an error on our part, please contact us immediately. We will work closely with you to address the issue, which may involve providing a replacement or making necessary corrections.

6. Shipping and Delivery:

  • We strive to provide accurate estimated delivery times for custom orders. Nevertheless, unforeseen circumstances may, on occasion, result in delays. Once items have been shipped, By The Diva Artistry is no longer responsible for the packages or delays by the shipping courier. However, we will assist by reaching out to the shipper for details and refunds if necessary. We greatly appreciate your patience and understanding during such situations.

7. Customer Responsibility:

  • It is your responsibility, as the customer, to provide accurate and complete information when placing a custom order. Any errors or inaccuracies in the provided details may lead to an item that does not align with your expectations.

By placing an order for a custom item with By The Diva Artistry, you acknowledge and agree to adhere to this "No Returns Policy." We are dedicated to assisting you throughout the ordering process and are committed to delivering custom products that you will treasure.

Should you have any questions or concerns regarding this policy or your custom order, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority, and we look forward to serving you.

Thank you for choosing By The Diva Artistry.